Terms And Conditions

The following conditions have been put into place to provide you with the best possible service and maintain a healthy business relationship, free of any misunderstandings and ambiguity. Payment for the quotation means that you have accepted and understood our terms and conditions as stated below.

Quotations

  • All quotations are valid for a period of 7 (SEVEN) days from the date of the quotation.
  • All quotations and invoices provided by Bathroom Fusion are E&OE (Errors and Omissions Excepted). Bathroom Fusion reserves the right in such circumstance to withdraw the quotation, or submit a revision.
  • Prices are subject to change at any given time. Bathroom Fusion reserve the right to not honour any incorrect / faulty prices displayed on our quotations or on our website.

Payment Terms

  • A 50% deposit is required upon confirmation of your order. In the case of payments made by internet or bank transfer, payment will only be considered to have been made when the amount thereof has been received as cleared funds in Bathroom Fusion’s bank account.
  • The balance of the 50% is payable prior to delivery or collection of goods or within 3 months of initial deposit, whichever comes first.
  • All goods will be ordered or released once the payment reflects in Bathroom Fusion’s bank account.
  • Kindly use the BRF number on the front page of the quotation as a reference when paying via EFT or bank transfer.

Inspection of Goods Received

  • The customer is responsible for checking all delivered or collected goods for any discrepancies or damages before signing the delivery note.
  • No claims for shortages, breakages or defects will be accepted by Bathroom Fusion unless communicated by the customer in writing within 48 hours of receipt of the goods, detailing the nature of the shortages, breakages or defects.
  • The customer acknowledges that he/she shall have no claim of any nature against Bathroom Fusion arising out of any shade variances between the goods delivered and the samples issued prior to goods delivered.
  • No claims for tonality differences or any other defects will be considered unless made prior to installation.

Deliveries and Storage

  • A R460.00 (incl VAT) delivery fee will be applicable, per delivery, within a 50km radius from the store and a R690 (incl VAT) delivery fee, per delivery, over and above a 50km radius of the store.
  • Bathroom Fusion will make every attempt to deliver goods on schedule but does not accept liability for late deliveries.
  • We will store paid orders for up to a maximum of 3 months, from initial payment date. Thereafter, Bathroom Fusion reserves the right to charge for storage.
  • Bathroom Fusion does not guarantee delivery of goods on any specific date or time.

Availability

  • It is the customer’s responsibility to liaise with the relevant sales consultant to arrange the goods well in advance and according to the requirement on site to avoid unnecessary pressure on all related parties. 
  • Bathroom Fusion will make all reasonable efforts to monitor the stock levels with our suppliers.  However, we cannot guarantee the availability of stock. When the goods that have been ordered are no longer available after you placed an order, Bathroom Fusion will notify you immediately. 

Special Orders

  • Special order items cannot be changed, returned or cancelled.
  • Please confirm with your sales consultant as to what items are considered as special order items before making your purchase.
  • Please confirm with your consultant on lead time for special order items.

Returns and Credits

Goods will only be accepted for credit if the following conditions are met:

  • It is arranged and approved with Bathroom Fusion prior to returning the items.
  • The product is in its original condition and packaging and has not been installed.
  • The product is not a special order.
  • It is within a 21(TWENTY ONE) day period from date of delivery or collection.
  • A handling fee of 15% will be applicable on all returns.

General

  • All goods remain the property of Bathroom Fusion, until paid in full.
  • If the products are not installed by a certified plumber, all warranties for the products will fall away.
  • Bathroom Fusion will not be held liable for any products that may be faulty due to incorrect installation.